Custom & Bulk Orders Policy

Effective date: January 01, 2026

 

We're happy to create custom products and fill larger orders for clinics, schools, events, and teams. Because these orders are made specifically for you, they work a little differently from regular purchases.

How it works

1. Request a quote. Email info@chirotack.com with what you'd like (including any artwork, logos, etc.), how many, and when you need it.
2. Review your quote. We'll send a written quote with pricing, shipping, timing, and the deposit needed to get started.
3. Pay your deposit. We begin once your deposit is received.
4. Approve your proof. For custom designs, we'll send a proof for you to review. Production starts only after you approve it.
5. We make and ship your order. You'll pay any remaining balance before it ships, unless your quote says otherwise.

Your proof

Please check your proof carefully, including spelling, colors, sizes, logos, and quantities. Once you approve it, we'll produce your order exactly as shown. We can't be responsible for errors in an approved proof, but we're always glad to help you catch them before you approve.

Your artwork and logos

If you send us a logo, artwork, or text to use, you confirm that you own it or have permission to use it. We may decline any design we believe infringes someone else's rights or doesn't fit our brand.

Returns

Custom items are made just for you, so they can't be returned or exchanged, except when:

• They arrive damaged or defective, or
• We made an error (for example, the item doesn't match your approved proof).

Tell us within 14 days of delivery, with photos or a video, and we'll replace the affected items or refund you for them.

Return and cancellation terms for bulk orders of our regular products will be set out in your quote.

Questions

Email info@chirotack.com. We're happy to talk through ideas before you commit.